Commercial debt recovery
Focused follow-up on overdue business invoices. We review the history, establish contact and pursue a practical route towards payment.
Discuss an overdue debt ↗ BUSINESS-TO-BUSINESS COLLECTIONS
Unpaid invoices.
Clear next steps.
When payment stalls, your business shouldn’t have to. We help businesses pursue overdue debts with a firm, measured approach and clear communication at every stage.
Commercial focus.Professional conversations.Practical progress.
— A CLEARER WAY FORWARD
Exclusively B2BUK & US business debtsAgreed recovery strategyStraightforward reporting
01 / WHAT WE DO
Get your receivables
moving again.
Whether you need support with one overdue invoice or a growing aged debtor ledger, we bring structure to the collection process.
Credit control support
Consistent email and telephone follow-up that fits your business. Keep payment conversations moving without stretching your internal team.
Strengthen your credit control ↗Recovery review & escalation
Organised evidence, a clear audit trail and a considered next step. Where further action may be appropriate, we discuss the options with you.
Review your next steps ↗02 / OUR APPROACH
Firm on payment.
Professional
with people.
An unpaid invoice is a commercial problem. The response should be commercially sensible too. Our approach combines persistent follow-up with respect for your reputation and customer relationships.
Talk through your situation ↗You stay informed.
You decide on escalation.
You decide on escalation.
Understand the position
We review the invoices, payment terms, correspondence and any disputes to understand what’s outstanding and why.
Agree a clear plan
We set the scope, communication approach, fees and escalation points with you before work begins.
Make contact. Maintain momentum.
We follow up professionally, record responses and keep a clear trail of payment commitments and actions.
Report back. Review the next step.
You receive straightforward updates. If payment remains outstanding, we discuss the available options and seek your instructions.
03 / HARBOURLINE
A practical partner
for your finance team.
You’ve done the work. Chasing payment shouldn’t become another full-time job.
Harbourline Debt Management supports businesses with commercial debt recovery and credit control in the UK and US. We work with you to understand the account, organise the supporting information and give overdue balances the attention they need.
From business owners managing their own accounts to finance teams handling a busy ledger, the aim is the same: a clear process, professional communication and visibility over what happens next.
BEFORE WE TALK
Start with the facts.
A little preparation helps us understand your position. Select what you need help with for a useful starting checklist.
- Unpaid invoices and a current statement
- Agreed payment terms or contract
- Recent correspondence and any disputes
Keep documents to hand for the initial conversation. Please don’t send bank details or sensitive debtor information through a general enquiry.
Do you only collect business debts?
Yes. Harbourline’s focus is business-to-business debt collection and commercial credit control. Contact us with a brief outline of the parties and the invoice so we can check whether the matter falls within our scope.
Can you help with a single unpaid invoice?
You can approach us about an individual commercial invoice or a wider debtor ledger. We will review the circumstances and discuss whether our support is appropriate.
What does debt recovery cost?
Fees depend on the scope and circumstances of the work. We discuss the proposed service, charging basis and any potential additional costs with you before you instruct us.
What if my customer disputes the invoice?
Tell us about the dispute at the outset and keep the relevant contract, delivery evidence and correspondence available. The nature of the dispute will affect the appropriate next steps.
Will you take legal action automatically?
No. Any proposed escalation is discussed with you. Where legal advice or proceedings may be needed, the appropriate route, costs and professional support must be agreed separately before action is taken.
Can you help with UK and US debtors?
Harbourline works with UK and US commercial debts. The debtor’s location and the type of claim affect the options available. We will assess the circumstances and confirm the scope of support before accepting instructions.
LET’S TALK BUSINESS
Move the conversation
towards payment.
Tell us what’s outstanding and where things stand.
We’ll discuss how Harbourline may be able to help.
Prefer email? andi@hlinedm.com
SPEAK TO OUR UK TEAM020 7692 5668 ↗SPEAK TO OUR US TEAM+1 (302) 261-9347 ↗
London, Westminster
United Kingdom
Suite 2, Newark
Delaware 19711
United Kingdom
78 York StreetLondon, Westminster
United Kingdom
United States
1130 Ogletown RoadSuite 2, Newark
Delaware 19711
For business debt enquiries. If we have contacted you about an account, please use the contact details and reference shown in our correspondence.
Thank you for getting in touch.
Your enquiry has been submitted to Harbourline. We’ll reply using the contact details you provided.